Candor Terms

The provider and your contracting party is Quiet Day Ventures UG (haftungsbeschränkt), Sophienstraße 40, 38118 Braunschweig, Germany, represented by its managing director Felix Jähn, email: [email protected] (“we”).

These terms govern the use of the Candor mobile app and the services connected to it. Your own differing terms apply only where we have expressly agreed to them. Mandatory consumer protection rights are unaffected. Candor is distributed through the Apple App Store for iOS; Apple’s terms apply in addition to download, payment and platform services (see section 13).

You must be at least 16 years old. If you are not yet of full legal age, you may use Candor and enter into paid contracts only with the agreement of your legal guardians, or where the statutory conditions are otherwise met.

You need a compatible iPhone, a supported version of iOS, an Apple Account for purchases, and an internet connection for rehearsals with the AI counterpart. Costs charged by your mobile or internet provider are yours to bear.

The presentation of Candor in the App Store is not yet a binding offer. Downloading the app free of charge and using it begins a free contract for use under these terms. A paid contract is formed only when you take out a Candor Pro subscription and the App Store confirms it (section 08).

Candor creates an anonymous account automatically so your progress can be saved. You can optionally connect it with Sign in with Apple. Keep your sign-in details confidential and protect your device. We may temporarily block accounts or limit features where there are concrete indications of misuse, automated access or a threat to the services.

Candor helps you prepare for difficult conversations at work, such as giving direct feedback, saying no or setting boundaries. You work through short lessons, practise with swipe cards, and rehearse conversations by voice or text with AI-generated counterparts, then receive feedback on how you phrased things.

The specific scope follows from the current app description and from what the app shows on screen, including which features are free and which require Candor Pro. To keep the service fair and affordable, AI rehearsals are subject to reasonable daily usage limits. Uninterrupted or entirely error-free availability cannot be guaranteed technically; your statutory claims in the event of performance failures remain.

Counterparts, replies, scores and feedback are generated automatically by AI models. They are simulations and estimates. They can be inaccurate, incomplete, one-sided or unsuitable for your specific situation, and they do not know your company, your colleagues or the applicable employment law.

• Candor is not HR, legal, medical, psychological or therapeutic advice.
• Do not base employment decisions, such as warnings, performance ratings or dismissals, on Candor’s output alone.
• For conflicts involving harassment, discrimination, safety or legal risk, involve your HR team or a qualified professional.
• If you are in crisis, contact local emergency services or a crisis line.

You undertake to use Candor lawfully and fairly. In particular, you must not:

• enter confidential information of your employer or personal data of real colleagues that you are not permitted to share; please use pseudonyms and describe situations rather than people;
• use Candor to harass, threaten or discriminate against anyone, or to generate unlawful content;
• deploy malicious code, automated bulk requests, or circumventions of access, rate or security mechanisms;
• try to extract the underlying prompts or models, or use Candor to develop a competing service;
• reverse engineer the app or circumvent technical protection measures, except where this is mandatorily permitted by law.

In the event of a serious or repeated breach we may, after a reasonable balancing of interests, limit features or terminate the contract for cause. Where the breach can be remedied we will generally warn you first.

Your rights in your own answers, recordings and entries stay with you. You grant us only the non-exclusive rights, limited to the processing technically required and to the provision of the service, to transmit, store, transcribe, reproduce and automatically analyse that content and to return the results to you. That right covers the processors named in the privacy notice. It covers neither publication nor any use for advertising or model training by us.

The app, brand, characters, lessons, scenarios, design and software are ours or our licensors’. You receive a personal, non-exclusive, non-transferable right to use them in accordance with these terms.

Candor can be downloaded free of charge. Candor Pro unlocks additional features and is offered as an auto-renewing subscription through the App Store:

• Yearly: EUR 49.99 per year, with a 7-day free trial for eligible new subscribers;
• Monthly: EUR 9.99 per month.

Prices in other countries and currencies may differ; the price, billing period, scope and any free trial are shown in the App Store before you buy, and that display is binding. The paid contract is formed when the App Store confirms the purchase.

• Payment is charged to your Apple Account at confirmation of purchase, or when the free trial ends.
• The subscription renews automatically for the same period and price unless it is cancelled at least 24 hours before the end of the current period.
• Your Apple Account is charged for renewal within 24 hours before the end of the current period.
• You can manage and cancel your subscription at any time in the settings of your Apple Account (Settings › your name › Subscriptions); cancellation takes effect at the end of the current billing period.
• If you cancel during the free trial before it ends, you will not be charged. Any unused portion of a free trial is forfeited when you purchase a subscription.
• Deleting the app or your account does not cancel a subscription. Purchases can be restored in the app through the App Store.

Payments and refunds are handled by Apple under its terms; refund requests go to Apple at reportaproblem.apple.com. The statutory right of withdrawal and any agreement to the immediate start of the digital service are explained during purchase. These terms do not restrict any mandatory consumer rights. If we change the price of a running subscription, Apple informs you in advance and, where required, asks for your consent.

We provide the necessary security, compatibility and functional updates in accordance with statutory requirements. You are obliged to install updates provided within a reasonable time where we have informed you of their availability and of the consequences of not installing them.

We may change Candor beyond what is necessary to maintain conformity where there is a valid reason, in particular to adapt to law, security, the technical environment, AI providers or new features, where the change causes you no additional cost and does not shift the balance of performance and consideration unreasonably to your disadvantage. We will inform you clearly and in good time about material adverse changes. Statutory rights of termination, in particular under § 327r BGB, are unaffected.

The free contract for use runs for an indefinite period; you can end it at any time by deleting your account and the app. A Candor Pro subscription runs for the period you chose and is cancelled in your Apple Account settings as described in section 08. Cancelling towards us is neither necessary nor sufficient, because Apple runs the billing. Either side’s right to terminate for cause is unaffected; we may end the free contract with reasonable notice.

You can delete your account and all rehearsal data yourself, at any time: in the app under You › Settings › Delete Account & Data. Cancelling a subscription and deleting your data are separate steps.

The statutory remedies for digital products apply, in particular §§ 327 ff. BGB. Where there is a defect you may, under the statutory conditions, demand supplementary performance and, where the further conditions are met, end the contract, reduce the price or claim damages.

Please report problems with the app version, the iOS version and a short description to [email protected]. Do not include confidential details about colleagues.

We are liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the Product Liability Act, to the extent of a guarantee we have assumed, and in other cases of mandatory statutory liability.

Where we slightly negligently breach a material contractual duty, meaning one whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely, our liability is limited to the damage foreseeable and typical for this type of contract at the time it was concluded. Otherwise liability for slightly negligently caused damage is excluded. These limitations apply correspondingly to our legal representatives, employees and agents.

Your licence to use Candor is additionally governed by Apple’s Licensed Application End User License Agreement (Standard EULA). Where these terms and the Standard EULA differ, these terms take precedence to the extent permitted, and mandatory consumer rights always remain unaffected.

These terms are concluded between you and us, not with Apple. Apple is not responsible for Candor or its content, has no obligation to provide maintenance or support, and is not responsible for handling claims relating to the app, except as stated in the Standard EULA. Apple and its subsidiaries are third-party beneficiaries of the Standard EULA and may enforce it against you.

Information on how your answers, recordings and account data are processed, on the AI and voice providers, deletion and your rights is in the Candor privacy notice.

Changes to these terms

Changes are made only with your agreement, unless a unilateral adjustment is permitted by law, in particular under the rules for digital products. We will inform you about changes transparently.

Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another state, the mandatory consumer protection provisions of that state remain unaffected. The statutory places of jurisdiction apply.

Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Severability

Should any provision be invalid, the remaining provisions remain effective; the statutory rules apply in place of the invalid provision.