Contact us
Email [email protected], or tap You › Settings › Email Us in the app. It helps if you include:
- your phone model and iOS or Android version,
- the Candor version (shown at the bottom of Settings),
- what you did, what you expected, and what happened instead.
Please leave out confidential details about real colleagues.
Manage or cancel Candor Pro
Your subscription is billed by the store where you bought it. On iPhone, open Settings › your name › Subscriptions › Candor. On Android, open Google Play › Payments & subscriptions › Subscriptions › Candor. Deleting the app does not cancel a subscription. For refunds, use Apple's request page or Google Play Help, depending on where you subscribed.
Restore purchases
New phone or reinstalled the app? Use the same Apple or Google account you bought Candor Pro with, then tap Restore Purchases on the Candor Pro screen.
Voice and microphone
Candor uses the microphone only for your own answers. What you say is transcribed by your phone's speech recognition service. Candor does not store audio; on Android, the service may process it online. The counterpart replies in text. If Candor can't hear you, check the microphone permission for Candor in your phone's settings. You can always type instead: tap I can’t speak now in a rehearsal and choose Reply by text.
Delete your account and data
In the app, open You › Settings › Delete Account & Data. This permanently deletes your account, profile and rehearsals from our servers and clears the app. Details are in the privacy notice; the rules for using Candor are in the terms.